Microsoft WorkLab offers insights both into the world of work and into the priorities Microsoft has set to understand the businesses that use its products. Predictably, the 2024 Work Trend Index report focused on AI, but what it tells us might be instructive for how we should feel about AI, its impact on business, and how we need to refocus to ensure we are using it safely and responsibly.

A lot of businesses are now adopting Copilot for Microsoft 365 (formerly Microsoft 365 Copilot) and many are making similar mistakes, not fully understanding how the technology works in order to get the best from it.

In this video we consider the top 3 most impactful errors or misunderstandings that are impacting new adopters of these tools and stopping them realizing the maximum benefit (or creating new AI based risks for them).

We've all heard horror stories about generative AI tools like ChatGPT, Gemini, or Copilot getting things spectacularly wrong. But do you understand why these tools sometimes get stuff so wrong when ordinarily it seems like they know everything?

Setting realistic expectations is an essential baseline for deploying AI effectively in any business, and more importantly, it's also essential to using it safely. But the way that tech companies like Microsoft tend to talk about these tools a lot of time would imply that they can do much more than they really can and that safety isn't a concern.

Microsoft's new language model (SLM), Phi 3, is so small you can run it locally on your device. So, in this video, let's learn how to do that, and why you might want a small language model running locally. We'll install Ollama, download the model Phi 3, run it through its paces, and talk about why you might want this option.

A new preview feature in Microsoft Loop, Table Rules, allows you create simple automations that are run in Power Automate. In this video we look at that feature, what creating rules actually builds over in a flow in Power Automate, and what possibilities exist in this new Loop to Power Automate connection to allow you to extend the reach of Loop.

One of the most important capabilities of Copilot for Microsoft 365 is extensibility, and at the heart of that extensibility toolkit is Copilot Studio. But this can be a somewhat confusing proposition right now, and it's not always entirely clear how the options you see in Copilot Studio relate to Copilot for Microsoft 365 or to the different extensibility tracks described by Microsoft.

3CX is a unified communications platform offering telephony and other services. With Microsoft 365 integration you can quickly bring 3CX's services to the users in your tenant, meeting the needs of a wide range of different telephony requirements.