Copilot + Teams Phone: Smarter Conversations

Teams Phone is an increasingly powerful solution for organizations that want to manage traditional calling alongside video and other communications directly in Teams. And because these phone capabilities then live inside Microsoft 365, there are opportunities to enrich that experience with tools like Microsoft 365 Copilot.

One of these logical integration points is call transfers. There is a need for the internal recipient of a transferred call to understand the context of what has already been discussed, and Copilot can help to do this in an efficient way that prioritizes the time both of your customers and your team members.

The value of Copilot is dozens of little interventions like this, that both add value and are deeply integrated into the existing Microsoft 365-based workflows you undertake every day.

To use this feature, you need both Microsoft 365 Copilot and Teams Phone.

Posted on Linkedin 07/13/2025 -> Click here to view post